We confirm a reservation upon receipt of a deposit and a fully completed booking form. You must be over 18 at the time of booking. Bookings are accepted at our discretion. As soon as you receive a confirmation of booking you must check it carefully and report any errors immediately. Payment balance is due strictly 6 weeks prior to your holiday. We do send an mail reminder* and if no response is forthcoming we will consider the holiday cancelled by you and your deposit will not be refunded.* It is your responsibility to ensure that we have a correct email address for you – or to let us know if you would prefer a postal reminder.
You will be asked for a deposit to secure and confirm your holiday. Once confirmed this deposit is NOT refundable unless the holiday is cancelled by us. However, we do usually refund a deposit if we manage to re-let the date but please understand that this is not guaranteed and we do not have to refund the deposit as a matter of course.
Cancellation by YOU – If you have to cancel your holiday, for whatever reason, you must contact us immediately. If you cancel your holiday at least 6 weeks before your holiday is due we will retain the deposit but return any balances paid.. If you cancel your holiday within 6 weeks of the start date the final balance is nonrefundable. Should we find it possible to re-let the date then we will refund your payment, less the deposit. We recommend that guests take out their own insurance to cover this eventuality.
Cancellation by US – Once we have sent you a confirmation we will do our very best not to have to change or cancel your holiday. We promise to do all we can to avoid this but we MUST reserve the right to do so.
NUMBER OF PERSONS
Your holiday group must not exceed the maximum number of persons allotted to each accommodation – except in certain very limited circumstances and agreed in writing by us. If you do we can refuse you access to the property or ask you to leave. This will deem the holiday to have been cancelled by you and you will not be entitled to any refunds.
ARRIVAL AND DEPARTURE TIMES
These can vary and we do ask you to carefully check your correspondence!
ALTERATIONS TO YOUR ACCOMMODATION
We will attempt to give you your first choice of Tiny Home. If not available we will suggest an alternative with similar bed layout etc. Occasionally, due to the unforeseen circumstances we might have to swap a booking at the last minute in order to carry out a repair for example. In this case we do reserve the right to change the accommodation without prior warning. HOWEVER all Tiny Homes are to the same high standard and this should not be an issue!
We do not allow erection of any awnings/gazebos/tents etc
Due to the rural nature of our location Fireworks, sky lanterns and helium balloon releases are not appropriate and cannot be used.
We are sorry but we cannot accept any pets at the Tiny Homes
No smoking inside pplease
CONDUCT & NOISE LEVELS
We are entitled to ask you to leave any accommodation, without refund of any monies paid or any other liability to you, if, in our reasonable opinion your behavior is unacceptable. You are expected to show due consideration for other guests, residents and staff.
Please note that live amplified music / bands and professional DJ equipment is not acceptable at any time
Any abuse of these terms will result in the termination of your stay.
You must allow us (or anyone representing us/workmen etc.)access to the accommodation at any reasonable time during your stay.
Any items left behind and to be returned are liable to a £10 handling charge plus P&P.
As well obtaining a general holiday insurance to cover the holiday cost if you are unable to make your date – guests are advised to insure yourself against loss or damage to valuables whilst away from home.
Sorry – dogs and other pets are NOT allowed
Strictly prohibited at all our accommodation
Commercial and professional photography is strictly by arrangement and is SEPARATE from holiday bookings.
PERSONAL DETAILS / DATA PROTECTION
We do require some personal details when you make a booking. We take all reasonable steps to ensure security and privacy of your details. We DO NOT pass on any personal details to anyone else at any time. We require a valid email address unless you prefer to correspond by post. We do not correspond by post unless specifically asked to do so. We have an opt in system for our newsletter so your details will only be added if you select this option.